Privacy Policy

In order to provide this service, we capture and store information about you, and about users uploading material to the service:

From the Website

  1. IP Addresses
  2. Request Headers
  3. Data entered on our website

From the API

  1. IP Addresses
  2. Request Headers
  3. Your user agent (browser, device, etc.)
  4. Data submitted to our API

All data stored by us is only used for internal processing, and never sold or otherwise given away.

Storing Your Files

Transloadit only stores temporary files, and we do so for 24 hours. This is required because files may be needed between robots during an Assembly, or because customers may want to retrieve the temporary URLs when not using an export Step (although this is not recommended). The temporary files are hashed using SHA1.

In the near future we'll provide a means to have all temporary files removed immediately after an Assembly is finished.

Transloadit employees only look at your files to troubleshoot problems. This rarely happens, and when it does, we do so confidentially.

Third Party Services

In addition to that, we use the following third party services which also store data about you:

  1. Google Analytics (for statistics)
  2. Ipayment (for credit card data)
  3. RBS Worldpay (for credit card data)
  4. Intercom (for support) (used to be Tender)

Breach Notifications

In the event that your private data or API-uploaded temporary files are disclosed to unauthorized people (such as hackers), Transloadit will send out email notifications to all possibly affected parties.