Support
2. Ask the Community
If you are on the free Community Plan, you can get support on ourCommunity Forum or onStack Overflow.
💡 Post instructions, code, and (expected) results here, but never post an Assembly URLs or any other private information to public places.
3. Commercial Support
If you have a paid plan and a question about billing, setting up Uppy, or failing Assemblies, please reach out to our support team.
We have various support engineers in different time zones and operate around the clock on weekdays. You can expect your first reply from a human within a few hours. You will get an initial answer within a maximum of 24 hours during work days.
On weekends, we reserve the right to only look at emergency inquiries. Chances are high that we'll still look at your issue, though.
💡 It's safe and recommended to share Assembly URLs here.
💡 For emergencies, also mention us on Twitter.
We are available through the blue speech bubble in the bottom-right corner and via email at support@transloadit.com.
4. Commercial Support on self-hosted Uppy or Tus
Optionally, businesses deploying our open source software on their own servers (Uppy Companion or Tusd) in mission critical environments may find they need more guarantees than what they can get through GitHub issues and our Community Forum. Those businesses may be interested in our Open Source Support Plans.
Service Level Agreement
Transloadit offers a 99.9% uptime guarantee for our service. For detailed information about our Service Level Agreement, including definitions, service commitments, and credit request procedures, please visit our dedicated SLA page.
Need fast response for mission-critical operations?
Our premium support plans provide SLA guarantees with priority response times. Business and Enterprise customers receive dedicated technical account managers.
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