Questions & Answers

Here are our answers to Frequently Asked Questions. Didn't find the answer you were looking for? Ask a human.

• Are the UUIDs that Transloadit uses for files and Assembly IDs secure?
• Are there any discounts?
• Can I have my own upload progress bar?
• Can I use the Community plan for more than one month?
• Can I whitelist Transloadit's IPs in my firewall?
• Can Transloadit host my files?
• Can you delete temporary files sooner?
• Can you help me understand the pricing?
• Do Templates have mandatory parameters?
• Do you offer an audio or video player?
• Do you offer custom payment plans?
• How are my Amazon S3 credentials protected?
• How can I filter which files the user is able to select for the upload?
• How can I limit the output duration of my videos?
• How can I limit the size of files uploaded by my users?
• How can I make sure that an image is actually from my correct user?
• How can I test notifications in a dev environment?
• How can I track uploads for a specific user?
• How do I enable multi-file upload?
• How do I set up a Google Cloud bucket?
• How do I set up an Amazon S3 bucket?
• How do I set up with DigitalOcean Spaces?
• How long do you keep temporary files around?
• Can I create an upload form that allows users to upload files of any type, and then process them based on their filetype?
• Is it possible to get a future Amazon S3 link immediately when I start uploading the file?
• MD5 is not a secure hashing algorithm, why are you using it?
• My Assembly Step is not producing any results
• What are collaboration Seats?
• What do I get for 1 GB?
• What do you mean by 'Priority Job Slot'?
• What formats and codecs does Transloadit support?
• What happens if my plan limit is reached?
• What if my users upload video files even though I only use image resizing?
• What is Turbo mode?
• What is a Template?
• What's the maximum filesize?
• Which payment plan do you recommend?
• Why am I being charged by Debuggable Ltd?
• Why am I seeing more GB charged than my input files?
• Why don’t you charge by the minute?
• Will there be any surprises after I sign up?
• Will there ever be an encoding queue?