If you run into any problems or simply need help, here are three things you can do to get your answer. Note that problems with our platform are always shared on status.transloadit.com.
1. Check Frequently Asked Questions
We have collected the answers to the most commonly asked questions on our FAQ. We recommend checking whether your issue is mentioned before engaging with the other support options.
2. Ask the Community
Post instructions, code, (expected) results here, but never post an Assembly URLs or any other private information to public places.
3. Commercial Support
If you have a paid Plan and a questions about billing, setting up Uppy, or failing Assemblies, please reach out to our support team.
It's safe and recommended to share Assembly URLs here.
Log into your company account before clicking the speech bubble, this helps to preserve support history for your company across coworkers.
For emergencies, also mention us on Twitter.
We are available through the blue speech bubble in the bottom-right corner and via email at email@example.com.