If you run into any problems or simply need help, here are three things you can do to get your answer:

1. Check the FAQ

We have collected the answers to the most commonly asked questions on our FAQ page. We advise you to check whether your issue is mentioned there, before engaging with the other support options.

Visit FAQ

2. Ask the community

As an addition to Stack Overflow, we recently launched a Discourse forum where the community can get together and get help with integration, or suggest features for instance.

Please make sure to never include an Assembly ID or any other private data when posting there.

Community Forum

3. Reach out

If you are a Transloadit customer and have questions about billing, setting up Uppy, or failing Assemblies, please reach out to our support team.

Talk to a human

We are available through the blue speech bubble in the bottom-right corner and via email at Please announce your account's email address.

Additional notes

  • Known issues with our platform are shared on
  • If you need us to investigate, please be sure to always include a full Assembly ID or URL in these private inquiries, but never share it anywhere public.
  • If you log into your company account before clicking the speech bubble, this helps to preserve support history for your company across coworkers.
  • For emergencies you can give us a mention on Twitter.