Pricing that scales with you

Frequently asked questions

Will there be any surprises after I sign up?

No!

• You can change or cancel your plan at any time.
• There are no hidden costs. What you see is what you get.
• Weʼll notify you via email when youʼve reached 80% of your plan usage.
• You can set monthly monetary spending limits.
• You are billed monthly and there is proration for the first month.
• We have been in business for 15 years and we’re not going anywhere.

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Proration

If you sign up on June 15, both your included GB and monthly fee for the first month will only be half of what the selected plan specifies. And if you signed up on June 29, you would only get 1/30th of the included data and only pay 1/30th of the base fee. When the new month starts, you would gain access to the full amount of data included in the plan, and pay the full base fee associated with the plan (plus any overage fees) one month later.

Are there any discounts?

Yes! Certain robots are lighter on our infrastructure and we can offer them at large discounts, or even for free:

• Handle Uploads or Import Files with a transcoding Step — free
• Handle Uploads or Import Files with no transcoding Steps — 90% discount
• Concatenate audio — 75% discount
• Encode audio — 75% discount
• Loop audio — 75% discount
• Merge audio files into one — 75% discount
• Decompress archives — 20% discount
• Filter files — free
• Hash files — 80% discount
• Read file contents — 80% discount
• Serve files to web browsers — 75% discount
• Verify the file type — 75% discount
• Run scripts in Assemblies — 90% discount
• Concatenate videos — 75% discount
• Extract thumbnails from videos — 90% discount
• Export original files — 90% discount
• Export converted files — free

Students and teachers can use Transloadit for free through our GitHub partnership.

Open source projects and nonprofits can use Transloadit for free by placing a "powered by Transloadit" link on their website. Reach out.

Is the data volume reset monthly?

Yes. The data limit is reset to the amount of GB included in your plan at the beginning of each month.

Do you offer custom payment plans?

Yes!

You don’t need to be an enterprise to benefit from our Enterprise plan. It has perks for businesses of any size. If you’re committed to a significant monthly usage and you want to get the most out of Transloadit, we’re happy to customize a payment plan for you. Get in touch ›

What happens if my plan limit is reached?

If you did not explicitly set a billing limit in your account, you will just be charged overage. That means you will pay a slightly higher dollar per gigabyte price than your plan includes. You will also receive warnings by email, which will allow you to upgrade to more cost effective plans when that is possible.

For instance, our Startup plan comes at $49 per month with 30 GB included and $1.80 per additional GB. If you used up 30.8 GB, you would pay $49 + 0.8 × $1.80 = $50.44.

Can I use the Community plan for more than one month?

Absolutely! The Community Plan’s included 5GB replenish every month and are free forever.

Why are there Transloadit watermarks on my files?

As of May 24th 2024, we enabled Transloadit watermarks on files for free-tier plans. The Transloadit service remains free to use, however to remove the watermarks from your Assemblies, it's now necessary to upgrade to a paid plan. You can find a selection of our pricing plans here, or get in touch with our best-in-class support team if you need something more custom.

This change allows us to enable every Robot for the community plan, meaning all of our functionality is now available for free.

Why don’t you charge by the minute?

Charging by the byte allows us to support any kind of conversion with a single $/GB metric.

Transloadit handles many types of files. Not all of those have a duration (documents, zip files, images, web pages) and the ones that do (audio & video) are not all created equal. If we charged by the minute, we would need separate rates for low-res vs. 4K. That’s already getting quite complex and it would only get worse when new formats come out — 32K anyone?

We do offer discounts when we can in order to pass on savings. For instance, because 🤖/video/thumbs is very lightweight, it only counts every tenth byte flowing through.

Which payment plan do you recommend?

Generally speaking, the more you can commit to using Transloadit, the more affordable it becomes. We recommend to start with the free-forever Community plan, and level up when the time is right. We’ll contact you when more cost-effective plan upgrades are in sight. You can change payment plans at any time. If your business demands more performance, encoding features or commercial support, choose the Startup plan. If you already know you can commit to 1TB a month or more, reach out for an Custom plan.