We hope you are having great day! And we are hoping to make it even better by announcing a change to the way our free plan works.
The free plan currently offers 100MB of complementary encoding credit every month. This has posed us with at least two major problems:
For one, customers who are encoding an amount less than or equal to 100 MB will never have an incentive to become paying customers. Now, we don't mind giving away encoding volumes from time to time, but it turns out that this segment of our customers is also very support-heavy. As you can understand, this eats up a lot of time we could have otherwise spent on assisting our paying customers, or developing cool new features for them to enjoy.
Another issue is that 100 MB per month may not be enough to finish all of the required testing when integrating Transloadit into your app. Many people have been asking us for higher amounts of free encoding data.
We are happy to let you know that we have heard your requests, and are now making two significant changes to our free plan.
From now on, our free plan includes 1 GB of free encoding credit. However, this data will no longer be replenished at the start of each month. In stead, you will receive this credit only once, after you sign up for our free plan.
This is a solution that solves both of our problems at the same time, by making sure that customers who are using our service regularly will eventually turn into paying customers, while giving anyone trying out Transloadit for the very first time 10 times more encoding data for free to help them evaluate the service.
The change will come into effect on June 1, and the counter that counts towards the 1 GB limit will also start counting on that same day. All the data you have encoded prior to June 1 will not count towards the 1 GB limit.
Of course, we understand that this change will have an impact on some of our users. If you have a problem with this change, please reach out to us and we'll try to find a solution!