As we continue to evolve our services to better serve your needs, we are reaching a point where we must make difficult decisions that help us focus on the areas that deliver the most value to the majority of our customers. Following careful analysis and consideration, this led to the decision to deprecate our Heroku addon from December onwards.
Why are we deprecating the Heroku addon?
The decision to sunset the Heroku Addon has not been taken lightly. We are aware that any change, especially one involving deprecation, can impact our customers. The primary reasons for this shift are two-fold:
Maintenance and Usage
The custom code that enables the integration of our API and customer Dashboard with Heroku requires a considerable amount of maintenance. Moreover, we've noticed that usage of this addon is limited to only a few customers, meaning it is no longer feasible for us to dedicate resources towards its maintenance and upkeep. Instead, we want to continue focusing on areas that bring the most value to customers.
Enhanced Features and Pricing Flexibility
By migrating to your own Transloadit account, you will not only benefit from a more affordable pricing structure but also from our support for overages. This is a key feature, allowing service to carry on even after you reach your plan's limit. If you were using our Heroku Addon, service would simply stop instead, potentially disrupting your operations.
What This Means for Current Heroku Users
We understand that this transition requires an adjustment from our current Heroku Addon users. To support you through this change, we are committed to providing a smooth migration process to your own Transloadit account. Here’s what you need to do to migrate your account:
Contact Support: Reach out to our support team to start the migration process.
Review Your Options: Our team will provide you with information on different Transloadit plans and help you select one that aligns with your business requirements.
Set Up Your Account: We will guide you through setting up a new Transloadit account, ensuring that your Templates and workflows are seamlessly transferred.
Test and Go Live: Before the termination date of the Heroku Addon, we advise you to thoroughly test your new setup to ensure everything is running smoothly, so you can carry on where you left off.
We want to express our sincerest gratitude to those who have used the Heroku Addon. While we are closing this chapter, we are excited to welcome you to a new journey with Transloadit, where we are confident you will find greater flexibility and value.
For any questions or concerns about this transition, please do not hesitate to reach out. Our team is here to ensure this process is as smooth and beneficial for you as possible.
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