Last updated: November 29, 2024 # Switched to Intercom for quicker, integrated support ![Kevin van Zonneveld](/assets/images/teammates/avatar-kvz-4.jpg?dpl=dpl_6nhQNS5wkVkPZWuKMzXcWrAHNJL5) **Kevin van Zonneveld** Co-founder · Amsterdam, The Netherlands · Show bio [](https://x.com/kvz)[](https://github.com/kvz) Just a quick note to let you know that in response to our[recent support problems](/blog/2015/09/support-fail.md), we have decided to switch to another support provider. The new provider is called [Intercom⁠](https://intercom.io/). Besides handling our email, it is also fully integrated into our website and our [virtual office⁠](https://slack.com), so we will be able help you even quicker. Intercom tries to identify our customers and collects things like IP and browser information. Even though it will not resell this data to other companies, it is still something to be aware of and we have updated our privacy policy to reflect that. If you only interact with our support through[support@transloadit.com⁠](mailto:support@transloadit.com), limited information can be gathered. We don't expect any trouble from this switch. In fact, we expect you will be delighted with this change. However, experience tells us that it is better to be safe than sorry when it comes to big transitions like this, so if you are somehow having trouble getting through to us, please let us know on [Twitter⁠](https://twitter.com/transloadit). [#support](/blog/tags/support.md) ### 👩‍💻 Join 20k+ developers Sign up for our [monthly newsletter](/newsletters.md) to receive direct links to 3 exclusive tech — and 2 product updates. No less, no more. Your email: Get access ## File uploading and encoding. Made simple. Transloadit streamlines file handling for developers, trusted by brands like Coursera and The New York Times. We’re known for a reliable API, top-notch support, and a strong commitment to open source, with projects like [Uppy⁠](https://uppy.io) and [Tus⁠](https://tus.io) setting standards in file processing. [Sign up](/c/)[Book a Demo](https://survey.typeform.com/to/kRg47Xi5) No credit card needed · 5 GB included in the free plan Cancel anytime