Transloadit: File Uploading, Conversion & Processing for websites/apps

Vulnerability disclosure

On Thursday June 20, 2019, our support captain raised a red alert when a vulnerability was reported that a Transloadit server could be rooted. This is the maximum amount of...

post-mortem imagemagick security

Kevin van Zonneveld · July 30, 2019

Post-mortem of the outage on December 6

On December 6, the thing we always dread the most happened. At 13:23, we noticed capacity issues with our platform. It soon turned out to be a serious issue which...

post-mortem

Kevin van Zonneveld · December 19, 2018

Ghostscript security incident

On August 21, 2018, Tavis Ormandy of Google's Project Zero disclosed security issues with the way that ImageMagick delegates work to Ghostscript.

security post-mortem image-manipulation-service image-resize-robot

Kevin van Zonneveld · August 30, 2018

Accidental breaking change for the crop resize strategy

On 4 June at 5:32pm CEST, we deployed a backward-compatibility-breaking change, even though we pledge to never 'just do' this and, for example, take extreme care in stack herding to...

post-mortem image-manipulation-service image-resize-robot

Kevin van Zonneveld · June 6, 2018

We found and fixed a bug in our data usage calculation

We recently encountered a bug in our data usage calculation which has affected the invoices of 25% of our customers for the month of June. As a result of this...

post-mortem pricing

Tim Koschützki · July 9, 2017

Redis problems

Sometimes, things go wrong at Transloadit. When that happens, we want to be transparent about it and own up to our mistakes. In that light, I'm disclosing an issue that...

infrastructure ops post-mortem reliability

Kevin van Zonneveld · May 30, 2016

A Word on ImageTragick

Early this morning, word came out about a critical bug in ImageMagick, which was quickly nicknamed ImageTragick. Transloadit is a sponsor and long time user of ImageMagick, so it is...

image-manipulation-service image-resize-robot security post-mortem imagemagick

Kevin van Zonneveld · May 4, 2016

Rate limiter outage post mortem

Yesterday at 10:49 a.m., we had an issue that affected 2.7% of our customers.

assembly post-mortem

Tim Koschützki · November 27, 2015

We Failed to Provide the Support You Deserve

We are writing this to let you know that something went terribly wrong at Transloadit.

post-mortem support

Kevin van Zonneveld · September 25, 2015

Post Mortem: S3 Saving Incident

Yesterday afternoon, we unfortunately had an incident that lasted for approximately 90 minutes. This incident was caused by a bug that we placed into the system ourselves.

file-exporting-service post-mortem s3-store-robot

Tim Koschützki · February 17, 2015

Post Mortem: jQuery SDK Problems

Unfortunately, we've been having a few problems with our jQuery SDK these past two days. We are very sorry about that and sadly, we don't really have a better explanation...

post-mortem integrations

Tim Koschützki · October 23, 2014

Last Night's Elevated Queue Times

Last night we experienced an outage that we promised to shed some more light on. At 22.35 CET it came to our attention that we had elevated queue times.

infrastructure ops post-mortem scaling

Kevin van Zonneveld · March 31, 2012

Fixing Amazon S3 Bugs

Amazon S3 is great. Except when it isn't. When you are using it a lot - we have stored around one million customer objects so far - you begin to...

file-exporting-service post-mortem s3-store-robot

Felix Geisendörfer · May 16, 2011